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Return to Work Officer

2 months ago

Adelaide, South Australia Gallagher Full time
About the Role

We are seeking a highly skilled and dedicated professional to join our team as a Return to Work Officer. This role is a stepping stone towards the Return to Work Specialist position and involves managing a portfolio of medical expense claims for both corporate and commercial clients.

Key Responsibilities
  • Manage a portfolio of medical expense claims, ensuring timely and accurate risk assessments and escalations to the Return to Work Specialist as required.
  • Maintain knowledge of relevant legislation and changes to ensure accurate claim advice is provided to clients.
  • Provide effective and efficient claims administration, ensuring injured workers receive fair and accurate compensation in accordance with relevant legislation.
  • Provide high-quality customer service to internal and external stakeholders, educating and informing them on the return to work process, legislative requirements, and premium impact.
  • Act as the key decision-maker for allocated claims, facilitating and monitoring cost management strategies to ensure cost-effectiveness for the scheme.
  • Assist clients and workers with completing necessary documentation, educating them on workers' compensation requirements and ensuring technical elements are explained in a clear and concise manner.
Requirements
  • Recent or previous work experience in workers' compensation and/or claims management is highly desirable.
  • Experience in the allied health or job placement industry is highly desirable.
  • Demonstrated knowledge of the Return to Work Act and its application is desirable, but not essential.
  • Demonstrated knowledge of relevant acts, legislation, and work health benefits is desirable, but not essential.
  • Excellent customer service, communication, and interpersonal skills, as well as a team player attitude.
  • Demonstrated high levels of autonomy with a learning mindset.
  • Experience working in a dynamic, fast-paced environment.
About Us

Gallagher Bassett is a leading provider of workers' compensation and risk management services. We value our employees and offer a friendly, comfortable working environment that facilitates a work-life balance. Our benefits program includes a range of products and services designed to positively impact our diverse workforce.

Some of our benefits include:

  • Discounted insurance
  • Dress for your day
  • Novated leasing
  • Flexible and hybrid working
What We Offer

On top of a competitive salary, great teams, and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll receive, depending on your job level, these benefits may improve:

  • 4 weeks annual leave plus up to 2 weeks additional purchased lifestyle leave
  • Novated leasing opportunities
  • Two paid volunteer days annually
  • Health insurance discounts with our group insurance plan
  • Employee stock purchase program
  • Paid parental leave

Other benefits include:

  • Flexible and hybrid work arrangements
  • Mental health and wellbeing support for yourself and immediate family members
  • Employee recognition awards and service milestone recognitions
  • Peer support program
  • Annual flu vaccinations
  • Access to reward gateway – discount offers at over 350 retailers
  • And more...