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Relationship Manager

1 week ago

Geelong, Victoria, Australia Westpac Group Full time

We're seeking an experienced Personal Banking Advisor to join our team at Westpac Group's Geelong branch. As a Personal Banking Advisor, you'll play a critical part in delivering exceptional customer experiences and helping our customers achieve their financial goals.

You'll work closely with our customers to understand their needs and develop tailored solutions to help them achieve their financial goals. You'll also be responsible for managing transactional and savings needs, connecting customers with other specialists when required, and proactively engaging with them via phone or email.

What you'll need:

  • Customer Service Experience: Ideally in a customer-facing role with a proven ability to meet and exceed sales targets
  • Numerical Skills: Proficiency in handling cash and an ability to complete financial transactions with accuracy
  • Personality: An energetic personality coupled with a genuine passion for helping people
  • Resilience: The ability to remain calm and composed while managing challenging situations or difficult customers
  • Adaptability: A will to learn and adapt to new banking procedures and technologies