Customer Service Assistant

3 weeks ago

Sydney, New South Wales, Australia Menzies Aviation Full time

Overview

Menzies Aviation is a global leader in the aviation industry, delivering time-critical logistics services at over 290 locations in 65 countries.

We are seeking a highly skilled and dedicated Passenger Reduced Mobility Agent to join our team.

Key Responsibilities

  • Assist and transport passengers requiring wheelchair assistance and/or MAAS to/from assigned gates.
  • Support passengers with reduced mobility and unaccompanied minors in transporting and claiming personal belongings and baggage.
  • Collaborate with PRM Shift Coordinators & Passenger Service Supervisors to ensure a smooth process for all passengers requiring special assistance.
  • Transport passengers to further connecting flights/terminals when appropriate.
  • Proactively report and complete an Incident/Accident Report for any issue encountered.

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures.

Menzies Aviation is committed to providing a safe working environment for all staff members.

Requirements

  • Efficient computer and typing skills.
  • Professional and courteous communication skills, both verbal and written.
  • High level attention to detail.
  • Excellent organisational skills and the ability to multitask.
  • A positive, can-do attitude.

Menzies Aviation is a committed equal opportunity employer and encourages applications from suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity.

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