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ICT Service Desk Manager

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Hobart, Tasmania, Australia beBeeLeadership Full time $110,000 - $130,000
Leadership Role in ICT Service Delivery

This is a key role that involves managing day-to-day operations of the ICT Service Desk, developing and guiding a diverse team, and ensuring exceptional service delivery.

The successful candidate will lead and coordinate the ICT Service Desk team to meet service expectations, manage incidents, service requests, and daily operations effectively.

  • Key Responsibilities
  • Lead and coordinate the ICT Service Desk team.
  • Manage incidents, service requests, and daily operations.
  • Mentor, coach, and support team members.
  • Monitor service delivery performance.
  • Collaborate with other ICT teams.
  • Develop and implement an ICT service catalogue.
Requirements
  • A minimum Certificate IV or higher in Information Technology, or equivalent experience in a Service Desk environment.
  • Proven people management skills.
  • A focus on customer service excellence.
  • Strong communication and interpersonal skills.
  • Experience in building team capability.
  • Demonstrated ability to develop and implement an ICT service catalogue.