Senior Technician

The Team:

The IT Support (South) Team provides 2nd and some 3rd Level remote and in person (desk side) technical support to meet the requirements of the Department of Health (DoH), the Tasmanian Health Services (THS), and key vendors requesting IT Services assistance and support. The Support South team are based in Hobart CBD, supporting the Royal Hobart Hospital, Hospitals South, Corporate services, and the wider Southern region client base as part of the statewide HICT Client Services. The team support several hundred applications, and over 16,000 ICT assets.

The Role:

The ICT2 Senior Support Officer - will work in close partnership with all DoH business units to:

• Provide second and some third level technical support.
• Provide clear high-level technical advice on routine operational matters.
• Contribute to a culture of high performance and teamwork.
• Contribute to a progressive collaborative, consultative and cooperative team culture.
• Deliver technical services tasks and projects, ensure agreed targets, milestones, outcomes, and standards are met.
• Lead, own, and successfully deliver designated process improvement projects in consultation with key stakeholders.
• Provide analysis and problem-solving skills in the delivery of advanced technology-based solutions.
• Self-manage delivery timelines within a high paced and complex work environment.
• Deliver interpersonal team-based process improvement, team development and peer mentoring.

You will need:

• A strong drive to contribute and exceed with a diverse customer centric, customer facing technical support background.
• Strong technical knowledge of corporate desktop operating systems, including network infrastructure, systems and security.
• The ability to manage change, including conflict situations, and to escalate effectively to achieve desired organisational outcomes.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Details of appointment:

Permanent full time, day worker (with on-call) commencing as soon as possible.
Hours to be 08:30AM to 5:06PM - 1 hour lunch Monday through Friday. The successful applicant will be required to support an On-Call roster.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.

Salary:$98,255 to $103,069 per annum. Our Employer 12% superannuation contribution is on top of this amount.

• Salary range is in accordance withPublic Sector Unions Wages Agreement 2022

Benefits available to eligible candidates:

• A range of leave entitlements, including study leave and Professional Development Support.
• Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $13.95 per week per person, or $25.95 for a family.

Applicants should note the following criteria are desirable:

• Appropriate qualifications in ICT or related discipline
• Industry recognised certifications
• Current Driver's Licence

Note: - Please refer to the Application Guide for more information of pre-employment check.

Download the Statement of Duties and any Associated Documents

We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.

Statement of Duties:

• Generic Senior Technician (Client Services) ICT2 (July 2023) CSU.docx

Application Guide:

• Department of Health - Applicant Guide Sep 2024.docx

How to apply:

Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.

You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.

For more information:

Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.

Name: Mr Adrian Hatton
Position: Manager IT Support (South)
Phone number: 0491 925 951
Email address: adrian.hatton@health.tas.gov.au

What it is like working at the Department of Health?

Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania

Make It Tasmania | Move for a great lifestyle

One Health Podcast - Spotify

One Health Podcast - Apple

Tasmanian Health Careers | Tasmanian

Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.