Recoveries Specialist

1 month ago

Melbourne, Victoria, Australia Singtel Full time
About the Role

We are seeking a highly skilled Recoveries Consultant to join our dynamic team at Optus. As a Recoveries Consultant, you will play a critical role in assisting and supporting our Mercantile and Debt Sale vendors to maximise recoveries and minimise bad debt.

Your Key Responsibilities
  • Work collaboratively with the Billing & Credit team and other key collaborators to deliver on Recoveries strategic goals;
  • Owning the continuous improvement model in all aspects of the Debt Recovery Management cycle, identifying, quantifying, and resolving internal control gaps, and implementing effective controls through root cause analysis;
  • Providing trusted input into critical Optus recovery processes and activities;
  • Supporting the development of budgets, forecasting, and scenario analysis models;
  • Generating recovery insights by conducting efficient and accurate deep dive data analysis;
  • Providing short- and long-term insight and intelligence on Optus' debtor segments;
  • Working closely with the broader Collections and Recoveries team and Mercantile Vendors to set up and maintain reporting analytics and dashboards to supervise results;
Your Skills and Qualifications
  • Tertiary qualification in Business, IT, Commerce, or a related business field is desirable;
  • Experience in an Analytical role, including preparation of financial models and cases;
  • Solid understanding of MS Office, Teradata SQL, Relational databases, SQL developer, Oracle SQL, and Alteryx;
  • Solid analytical, conceptual, strategic, and commercial skills, with a background in statistical modelling/model validation;
  • Exceptional communication (verbal/written) and interpersonal skills, as well as exceptional project and time management ability;
  • Adept at conducting deep analysis to uncover areas to be addressed to improve the customer experience and financial outcomes for the team;
  • Confident to present findings to all levels of the business, internally and externally;
  • Ability to handle time well as the time of collaborators;
About Optus

At Optus, we have an ambitious goal to be Australia's most loved everyday brand. We offer flexible working arrangements and career progression, and our vibrant campus life includes a variety of facilities, including restaurants, cafes, gymnasium, GP, and post office. We also offer inclusive paid parental leave, up to 14 weeks for the primary caregiver, and access to resources, webinars, and support via the 'Parents at Work portal'. Our campus is easily accessible by public transport, with two easy travel options to Sydney Campus.

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