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Hotel Operations Manager

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Melbourne, Victoria, Australia AccorHotel Full time
Job Summary

We are seeking a highly skilled and experienced Housekeeping Supervisor to lead our team of housekeeping professionals and uphold the highest standards of cleanliness and service in our hotel.

Key Responsibilities
  • Team Leadership: Lead the day-to-day supervision of the housekeeping team, ensuring seamless operations and exceptional guest experiences.
  • Training and Development: Motivate, train, and develop all housekeeping team members to enhance their skills and performance.
  • Quality Control: Uphold Pullman Customer & Service standards to maintain consistent and high-quality cleanliness and service standards.
  • Room Allocation: Organize and allocate rooms for rostered team members on shift, ensuring efficient and effective use of resources.
  • Inventory Management: Collect and stock all linens to assist the housekeeping team in maintaining a well-stocked and organized environment.
  • Public Area Cleaning: Assist with the cleaning of public areas throughout the day, ensuring a clean and welcoming environment for guests.
  • Guest Room Cleaning: Assist with the cleaning of hotel guest rooms, including bathrooms, re-arranging beds, and organizing as per Pullman Guest Room Standards.
  • Health and Safety: Ensure appropriate chemical safety and OH&S standards are practiced and maintained to the highest standard.
Requirements
  • Leadership Skills: Excellent communication and interpersonal skills to lead, motivate, and develop a large team.
  • Industry Experience: Previous supervisory experience within a hotel environment is essential.
  • Attention to Detail: Excellent attention to detail with the ability to see through the guest's eyes.
  • Problem-Solving Skills: Problem-solving skills to ensure the day runs smoothly.
  • Reliability and Flexibility: Reliability and flexibility to work a rotating roster.
  • Technical Skills: Experience with Opera and HUB OS is highly desirable.
Benefits
  • On-Site Parking: Access to on-site car parking.
  • Employee Assistance Program: Access to a confidential Employee Assistance Program.
  • Inclusive Environment: Work in an inclusive and diverse environment.
  • Supportive Team: Work in a friendly and supportive work environment.
  • Reward and Recognition: Participate in reward and recognition programs.
  • Career Development: Opportunities for mentoring and career development alongside experienced and dedicated professionals.
  • Global Discounts: Enjoy global discounts on hotel accommodation and food and beverage, including special rates with our partnership brands such as Europcar.