Process Improvement Leader

14 hours ago

Sydney, New South Wales, Australia beBeeQuality Full time $125,000 - $175,000

Description

The opportunity:

We are seeking a highly skilled Quality and Process Improvement Manager to effectively execute customer-facing quality activities and quickly respond to customer quality issues by running robust problem-solving initiatives (RCAs). Ensure alignment with global or hub quality and CI strategies and adherence to relevant processes and tools.

Key Responsibilities:

  • You will define and implement short, medium, and long-term strategic actions to improve quality in the entire value chain, manage global quality processes in respective areas of responsibility, drive quality-related certification activities, internal or external audits to maintain required quality management systems intact, and be accountable for delivery of overall quality objectives and targets.
  • You will establish process performance indicators and ensure effective internal controls are in place to verify that processes continue to meet customer and stakeholder expectations. Analyze process indicators continuously and take actions to address situations where process performance deviates from expectations, manage such deviations to closure, and ensure full utilization of applicable systems for monitoring, reporting, and following up on process indicators.
  • You will implement, deploy, and maintain a Continuous Improvement (CI) & Lean culture. Define and implement a structure including governance to continuously generate, prioritize, and execute improvement ideas. Lead the deployment of Lean principles, Six Sigma tools, and continuous improvement methodologies across departments. Facilitate Kaizen events, value stream mapping, root cause analysis, and other problem-solving activities. Track progress and impact of improvement initiatives and cost out results.
  • You will manage resolution of high-profile NCRs reported, monitor and control customer interventions triggered by customer dissatisfaction. Protect and strengthen customer trust by effectively addressing quality issues to eliminate or reduce their impacts and all corrective and preventive actions in place.
  • You will act as an advocate for the customer by ensuring the Voice of Customer is represented within the local quality strategy. Represent the company in terms of quality in front of the customer when needed. Ensure customer satisfaction by evaluating risks, problems, and solutions from a quality and customer/stakeholder point of view. Manage the local Quality & CI function, including capability development, workforce management, footprint, and succession.
  • You will ensure compliance with applicable external and internal regulations, procedures, and guidelines.
  • You will embody Hitachi Energy's core values of safety and integrity, taking responsibility for your own actions while caring for your colleagues and the business.

Requirements:

  • You hold an engineering degree.
  • You have Lean 6Sigma, Green Belt or above (QLT.02.QCI).
  • You have quality core tools experience, expert in: 8D, Ishikawa, 5W, A3, TQM, PDCA (able to teach others).
  • You have ISO certification and auditing, Quality Management Systems, Performance Management and Analytics, Project & Site Quality Management (e.g. PMI), Advanced Product Quality Planning (APQP), Continuous Improvement Project Management.
  • You demonstrate advanced English proficiency.

About Us:

We offer flexible working practices to optimize personal and business performance while creating an environment where all employees can develop their skills and grow.

International working environment and empowering working culture.

On-the-job training to help you grow and enhance your skills.

Qualified individuals with a disability may request reasonable accommodations if unable or limited in ability to use or access the career site as a result of their disability.

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