National Customer Resolution Specialist
4 weeks ago
We are seeking a highly skilled and experienced National Customer Resolution Officer to join our team at FourQuarters Recruitment. As a key member of our customer service team, you will be responsible for maintaining all customer service and administration procedures, contributing to process improvements, and ensuring accuracy of invoices and identifying invoice errors.
Key Responsibilities- Respond to customer inquiries and resolve issues in a timely and professional manner
- Manage and follow up on internal and external account queries
- Perform high-volume data entry and ad hoc administration tasks
- Ensure accuracy of invoices and identify invoice errors
- Contribute to process improvements and implement changes as needed
- Proven customer service and phone experience
- Intermediate Excel skills
- Ability to work autonomously and as part of a high-performing team
- Experience in a high-volume environment
- Solutions-focused and outcome-driven
As a National Customer Resolution Officer, you will have the opportunity to work with a market-leading services business, contribute to process improvements, and develop your skills and experience in a dynamic and supportive team environment.
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Customer Resolutions Specialist
2 days ago
Sydney, New South Wales, Australia Prospa Full timeThis is a Customer Resolutions Specialist role at Prospa, a leading company in Australia, where you will report to the Customer Experience Lead and focus on managing and resolving customer disputes through Prospa's Internal and External Dispute Resolution frameworks.Key Responsibilities:Resolving customer disputes through Prospa's Internal Dispute Resolution...
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National Customer Resolution Specialist
2 weeks ago
Sydney, New South Wales, Australia FourQuarters Recruitment Full timeAbout the RoleThe Company, a leading services business based in West Gosford, is seeking a Customer Service/Admin candidate for an initially 6 month period, likely to extend or become permanent. The company has grown rapidly due to expanded service offerings and requires additional headcount to support the team.Key ResponsibilitiesAnswering customer queries...
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Dispute Resolution Specialist
4 weeks ago
Sydney, New South Wales, Australia IAG Full timeAbout the RoleWe are seeking a highly skilled Dispute Resolution Specialist to join our team at IAG. As a key member of our team, you will be responsible for managing disputes that arise from unresolved complaints.Key ResponsibilitiesManage disputes ranging from simple to complex in line with the General Insurance Code of Practice, The Australian Financial...
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Customer Resolution Specialist
1 week ago
Sydney, New South Wales, Australia Prospa Full timeRole OverviewAs a Customer Resolution Officer at Prospa, you will be responsible for managing and resolving customer disputes through our Internal and External Dispute Resolution frameworks.Key ResponsibilitiesResolving customer disputes through Prospa's Internal Dispute Resolution (IDR) and AFCA's External Dispute Resolution (EDR) processes.Handling and...
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Customer Resolution Specialist
2 weeks ago
Sydney, New South Wales, Australia Prospa Full timeAt Prospa, we're committed to delivering exceptional customer experiences. As our Customer Resolution Officer, you'll play a critical role in managing and resolving customer disputes through our Internal and External Dispute Resolution frameworks.Key Responsibilities:Resolve customer disputes through Prospa's Internal Dispute Resolution (IDR) and AFCA's...
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Customer Resolution Specialist
3 weeks ago
Sydney, New South Wales, Australia Prospa Full timeAt Prospa, we're building the future of small business finance. As our Customer Resolution Officer, you'll play a key role in managing and resolving customer disputes through our Internal and External Dispute Resolution frameworks.Key Responsibilities:Resolving customer disputes through Prospa's Internal Dispute Resolution (IDR) and AFCA's External Dispute...
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Claims Resolution Specialist
7 days ago
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Dispute Resolution Specialist
1 month ago
Sydney, New South Wales, Australia IAG Full timeAbout the RoleWe are seeking a highly skilled Dispute Resolution Specialist to join our team at IAG. As a key member of our team, you will be responsible for managing disputes that arise from unresolved complaints.Key ResponsibilitiesManage disputes ranging from simple to complex in line with the General Insurance Code of Practice, The Australian Financial...
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Chief Complaint Resolution Specialist
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Sydney, New South Wales, Australia AMP - General Full timeSuperannuation Complaints Resolution SpecialistWe're looking for a skilled Superannuation Complaints Resolution Specialist to join our team at AMP. As a key member of our complaints resolution team, you will be responsible for providing exceptional customer service and resolving complaints in a fair and reasonable manner.Key Responsibilities:Investigate and...
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Dispute Resolution Specialist
4 weeks ago
Sydney, New South Wales, Australia IAG Full timeAbout the RoleWe are seeking a highly skilled Dispute Resolution Specialist to join our team in Adelaide, Sydney, Melbourne, or Brisbane. As a Dispute Resolution Specialist, you will be responsible for managing disputes that arise from unresolved complaints in a general insurance or legal environment.Key ResponsibilitiesResolve internal and external disputes...
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Customer Resolutions Advisor
1 week ago
Sydney, New South Wales, Australia Advance Careers Full timeThe Customer Resolutions Specialist role at Advance Careers involves providing exceptional customer support and managing incoming queries and customer requirements. Key responsibilities include ensuring stakeholders receive high-quality service and professionalism, responding to internal queries, communicating effectively, and maintaining confidentiality....
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Tax Dispute Resolution Specialist
2 weeks ago
Sydney, New South Wales, Australia KPMG Full timeJob SummaryKPMG Law's Tax Dispute Resolution & Controversy team is seeking a highly skilled Tax Dispute Resolution Specialist to join our dynamic and growing team. As a Tax Dispute Resolution Specialist, you will have the opportunity to work with a broad range of clients, including large multinational and domestic taxpayers, the Top 5000 taxpayer population,...
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Tax Dispute Resolution Specialist
2 weeks ago
Sydney, New South Wales, Australia KPMG Full timeRole OverviewKPMG Law's Tax Dispute Resolution & Controversy team is seeking a highly skilled professional to join our growing team. As a Tax Dispute Resolution Specialist, you will have the opportunity to work with a broad range of clients, including large multinational and domestic taxpayers, the Top 5000 taxpayer population, and high wealth individuals,...
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Customer Resolution Liaison
4 days ago
Sydney, New South Wales, Australia Prospa Full timeJob SummaryWe are seeking a skilled Customer Resolution Officer to join our team at Prospa. As a key member of our customer experience team, you will be responsible for managing and resolving customer disputes through our Internal and External Dispute Resolution frameworks.About the RoleAs a Customer Resolution Officer, you will work closely with our...
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Customer Service Resolution Specialist
6 days ago
Sydney, New South Wales, Australia Spaceship Full timeThis is a Customer Complaints role with one of the leading companies in Australia right now, Spaceship, with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the company takes off.More About the Role at SpaceshipThe primary responsibility of the Complaints Officer is to aid Spaceship in effectively managing and...
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Digital Experience Director
1 month ago
Sydney, New South Wales, Australia Resolution Digital Full timeExperience Account DirectorAt Resolution Digital, we're on a mission to push the boundaries of digital to deliver remarkable results for our clients. As an Experience Account Director, you'll play a key role in driving our clients' success by implementing and refining exceptional Experience products.Your Responsibilities:Provide strategic leadership to your...
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Digital Experience Director
3 weeks ago
Sydney, New South Wales, Australia Resolution Digital Full timeExperience Account DirectorAt Resolution Digital, we're on a mission to push the boundaries of digital and deliver remarkable results for our clients. As an Experience Account Director, you'll play a key role in driving our strategy and growth.Your Responsibilities:Lead a high-performing team of managers and drive client results through innovative strategies...
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Customer Experience Resolution Specialist
3 weeks ago
Sydney, New South Wales, Australia Tideri Jobbörse Full timeAbout Us: Newfold Digital is a leading web technology company serving nearly seven million customers globally. Our company was established in 2021 through the combination of leading web services providers. Our portfolio of brands includes Bluehost, Crazy Domains, Host Gator, Network Solutions, Register.com, Web.com, and many others. We help customers of all...
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Customer Complaints Resolution Specialist
7 days ago
Sydney, New South Wales, Australia Spaceship Full timeAs a key member of the Spaceship team, the primary responsibility of this role is to effectively manage and resolve customer complaints in a timely and appropriate manner.Working closely with the Customer Support team and other relevant stakeholders, you will be responsible for:Assessing, documenting, logging, escalating and resolving customer...
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Dispute Resolution Expert
7 days ago
Sydney, New South Wales, Australia IAG Full timeMake a meaningful impact as a Dispute Resolution Specialist with IAG. This role involves managing disputes arising from unresolved complaints, utilizing high-level dispute resolution capabilities and stakeholder skills to deliver exceptional customer experiences.About the RoleAs a Dispute Resolution Specialist, you will resolve internal and external...