Customer Service Representative

7 days ago


City of Lake Macquarie, Australia HCF Full time

We are seeking a Customer Service Representative to join our team at HCF. As a key representative of our organization, you will play a vital role in providing exceptional service to our members, guiding them in making informed healthcare choices.

This full-time position involves working across multiple locations, including local and interstate / regional travel. If you have a proven background in customer service environments, excellent communication skills, and the ability to build rapport quickly and confidently, we encourage you to apply.

About the Role
  • Provide exceptional service to our members, ensuring resolutions to their problems that go beyond expectations.
  • Maintain the accuracy of our membership information in accordance with organisational policies and procedures.
  • Highlight our diverse range of health, life, and other insurance products through face-to-face and telephone needs-based selling.

Our Workplace Culture

  • We're united by a common purpose: to make healthcare affordable, understandable, high quality, and member-focused.
  • We'll empower you with the necessary skills and tools to support your personal wellbeing journey.
  • We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment.
  • We believe in lifelong learning and provide opportunities for personal and professional development.


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