Strategic Channel Insights Manager
3 days ago
At Bupa, we are seeking a highly skilled Strategic Channel Insights Manager to join our team. As a key member of our organization, you will be responsible for developing and delivering compelling insights that drive clear and actionable recommendations to guide our business strategies.
Key Responsibilities:
- Support the development of a connected CCG channel strategy narrative through data storytelling, translating data into compelling stories that support relevant cases for change.
- Deliver meaningful insights through strategic deep dives into complex datasets, supporting CCG's cross-channel decision-making and optimization initiatives.
- Lead ongoing analysis into customer trends of channel use to construct actionable opportunities that drive a channel mix that delivers valuable customer interactions.
- Collaborate with the data community at Bupa to surface a holistic understanding of channel performance while delivering improvements to data quality, accuracy, and dependability.
- Maintain a strong understanding of current business performance and adapt outputs to changing customer, business, and industry needs as well as emerging technologies.
Requirements:
- Extensive experience in customer insights, data analytics, and/or process improvement disciplines.
- Solid understanding of the Health Insurance industry, channel operations data, customer metrics, and underlying KPIs, with extensive exposure to contact centre operations or other customer-facing environments.
- Proven ability to articulate and communicate value-adding insights and recommendations to a wide range of stakeholders in a clear and concise manner, both in verbal and written formats.
- Passion for driving improvement and innovation of customer and employee experiences through relevant insight generation.
- Strong Leadership skills that inspire and rally team to achieve team goals and targets and proven ability to mentor and upskill team members.
- Strong capability of managing and prioritizing competing tasks for different stakeholders while working productively to meet key deadlines and milestones.
What's in it for you?
As a Strategic Channel Insights Manager at Bupa, you will be challenged and encouraged to innovate, collaborate with colleagues who are committed to delivering exceptional experiences, and enjoy a range of benefits, including a competitive salary, flexible working, and a 'People First' wellness program.
We welcome applicants from all cultural backgrounds, genders, and abilities. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.
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