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Culinary Service Specialist

2 months ago

Darwin city centre, Northern Territory, Australia Hilton Hotels Full time

Position Overview

A Culinary Service Specialist plays a crucial role in shaping every Guest's experience within our dining establishments, lounges, in-room dining, event catering, and hotel cafes. Our commitment is to provide an experience that surpasses our Guests' culinary and beverage expectations.

Key Responsibilities

As a Culinary Service Specialist, you will be tasked with maintaining the highest standards of quality for food and beverage operations across our various venues. Collaborating with your colleagues, you will strive to deliver a service experience that exceeds customer expectations through the following duties:

  • Process orders and fulfill customer requests promptly, which may include roles such as barista or bartender as needed.
  • Stay informed about menu offerings, updates, and promotional events.
  • Ensure your service area is clean, organized, and well-stocked.
  • Effectively manage the accurate settlement of all customer transactions.
  • Address Guest inquiries in a courteous and helpful manner.

Qualifications

Culinary Service Specialists at Hilton are dedicated to serving our Guests and collaborating with fellow Team Members. To excel in this role, you should embody the following attributes:

  • Friendly, positive, and energetic demeanor.
  • Dedicated to providing outstanding guest service.
  • Eager to acquire new skills and techniques.
  • Well-groomed and professional in appearance.
  • Team-oriented with a positive attitude.
  • Strong communication skills in the local language.
  • Adaptable, dependable, and responsive to various work scenarios.
  • Capable of managing diverse customer types, inquiries, and concerns.
  • Familiarity with alcoholic beverages and drink preparation.
  • Previous experience in food safety practices.
  • Experience with electronic ordering systems.
  • Cash handling proficiency.

About Hilton

Hilton stands as a premier global hospitality brand, encompassing a wide range of accommodations from luxurious hotels and resorts to extended-stay suites and mid-range properties. For nearly a century, Hilton has been synonymous with exceptional service, amenities, and value for both business and leisure travelers. Our mission is to continue delivering outstanding guest experiences across our global portfolio. Our vision, "to fill the earth with the light and warmth of hospitality," brings us together as a team to create remarkable hospitality experiences worldwide. Our dedicated Team Members are at the core of this mission.