Retail Customer Service Representative

1 week ago

KalgoorlieBoulder, Australia Australia Post Full time
About the Role

We're seeking a highly skilled and customer-focused Retail Customer Service Officer to join our team at Australia Post. As a key member of our retail team, you'll play a vital role in delivering exceptional customer experiences and supporting the growth of our business.

Key Responsibilities
  • Provide exceptional customer service and sales support to our customers
  • Manage high-value transactions accurately, including cash, cheques, credit cards, and EFTPOS
  • Conduct and process identity services transactions, including Australian Passport Interviews
  • Promote our products and services through up-selling and cross-selling, merchandising, and other promotional activities
  • Assist customers with mail lodgements and associate costs
  • Build rewarding relationships with customers by understanding their needs
  • Assist with administrative duties, such as stocktaking and record maintenance
About You

We're looking for someone who is friendly, enthusiastic, and reliable, with a passion for working in a team environment. You'll need to have experience in customer service and/or cash handling, as well as the ability to lift up to 16kgs of mail regularly and stand for your shift.

What We Offer
  • We invest in your growth and development, encouraging you to reach your full potential
  • We're committed to creating a culture where everyone feels valued, respected, and empowered to contribute
  • We offer a range of benefits, including Post Perks and more, to support your personal wellbeing and career development

We're proud to be an inclusive workplace, welcoming applications from people of all ages, genders, and backgrounds. We're committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability.

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