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Training and Development Specialist

2 months ago

Brisbane, Queensland, Australia Concept Eight Full time

Corporate Training and Development

Concept Eight, a leading Australian company with a 25-year history, is seeking a highly skilled Training Specialist to join its team. With over 130 restaurants across Australia and 200 franchises, our company values collaboration, high performance, trust, flexibility, and autonomy.

We are looking for an individual with a passion for training and experience in delivering end-to-end learning solutions. As a Training Specialist, you will play a crucial role in developing and delivering in-restaurant training for new employees, ensuring seamless onboarding and high-quality customer experiences.

Key Responsibilities

  • Design and deliver training content via our Learning Management System and in-restaurant settings.
  • Support franchisees with in-restaurant training, focusing on employee engagement and customer satisfaction.
  • Collaborate with regional and interstate teams, ensuring consistent training standards across all locations.
  • Implement and execute training initiatives, including in-store training and follow-up support.
  • Monitor and reinforce brand standards, working closely with operations and franchisees to address compliance issues.
  • Communicate training opportunities, successes, and feedback to stakeholders as needed.
  • Build strong relationships with restaurant and support teams.
  • Continuously improve training programs to enhance efficiency and effectiveness.

Requirements

  • Working knowledge of franchise principles and business operations is highly valued.
  • Experience with learning management systems, particularly Articulate, is preferred.
  • Proven track record in leading training for individuals and groups.
  • Expertise in creating and enhancing training programs.
  • Excellent communication, critical thinking, written, and problem-solving skills.
  • Strong organizational, analytical, and time management skills.
  • A minimum of 2 years' QSR experience or equivalent is preferred.
  • Certificate IV in Training and Assessment is highly regarded.

What We Offer

  • Competitive salary package.
  • Rostered day off for birthday.
  • Employee recognition programs.
  • Yearly conference.
  • Milestone celebrations.
  • Yearly salary reviews.
  • A supportive and collaborative work environment.