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Customer Solutions Expert
3 weeks ago
We are seeking a Customer Service Specialist to join our team. As a key member of our customer facing department, you will be responsible for delivering exceptional customer service and support.
This is an exciting opportunity to work with a diverse group of customers, identifying their needs and providing tailored solutions. Your strong communication skills, combined with your ability to think critically and resolve issues effectively, will make you a valuable asset to our team.
You will be part of a dynamic and supportive environment, working collaboratively with colleagues to achieve shared goals and objectives.
Key Responsibilities- Provide exceptional customer service via phone, ensuring high-quality interactions and resolutions tailored to each situation.
- Handle account inquiries, changes, billing queries, customer complaints, and sales to existing and new customers.
- Collaborate with the team to identify root causes and resolve issues efficiently.
- A competitive remuneration package.
- Opportunity to earn quarterly bonuses.
- Paid onsite training.
- Inclusive and diverse culture focusing on physical and mental health.
- Diversity networks including LGBTQI+, Indigenous, women in leadership, disability support.
