Drive Business Value

6 days ago

Melbourne, Victoria, Australia beBeeSuccess Full time $98,000 - $124,449
Customer Success Expert

We are seeking a Customer Success Expert to join our team. The ideal candidate will have 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.

The successful candidate will deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.

Key responsibilities include:

  • Working closely with customers to guide them through their business journey with our solutions
  • Overseeing key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement
  • Serving as the strategic point of contact for the customer within the assigned solution portfolio and leveraging appropriate resources across functions to maintain overall customer health

The Customer Success Expert will be responsible for successfully completing a 10-month learn-apply program that enhances support in the role, a critical customer-facing function.

As a highly collaborative member of our team, you will work both behind the scenes and directly with customers to drive value realization and manage customer retention.

Key qualifications include:

  • Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value
  • Experience in resolving issues and managing escalations to ensure satisfaction and business continuity
  • Strong business acumen, including demonstrated knowledge of business processes and/or industries

A cooperative and productive approach to working relationships, internally and externally, is essential. Proficiency in English is necessary to engage with our global network.

We are committed to fostering a culture of inclusion, focus on health and well-being, and flexible working models that help everyone—regardless of background—feel included and can perform at their best.

Benefits include:

  • Recognition for your contributions
  • Variety of benefit options
  • Opportunities for learning and development

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