Expert Administrative Support Specialist

1 day ago

Bendigo, Victoria, Australia beBeeCare Full time $68,000 - $82,000
Customer Service Specialist Role

We are seeking a skilled and compassionate Customer Service Specialist to join our team. In this role, you will be the primary point of contact for residents, families, and employees, providing exceptional customer service and administrative support.

The successful candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. They will also possess strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

  • Key Responsibilities:
  • Provide exceptional customer service to residents, families, and employees, responding to queries and resolving issues in a timely and professional manner.
  • Administer rosters, recruitment activities, and onboarding processes for new staff members.
  • Manage annual and sick leave for employees, ensuring compliance with company policies and procedures.
  • Lead the customer and administrative experience function of the care home, ensuring high standards of customer service are delivered.

Required Skills and Qualifications:

  • Essential Skills:
  • Intermediate to advanced skills across the MS Office Suite.
  • Previous experience gained in a similar admin/customer service role.
  • Highly developed organisation and time management skills – prioritisation and self-direction is key in this role.

Benefits:

  • VIVA - our employee wellbeing program - live healthier and happier.
  • Career development opportunities.
  • Access to world-class training and professional development.
  • Comprehensive induction and buddy program.
  • Be recognised and rewarded through our recognition and reward program.
  • Free select health insurance for you & your immediate family up to $5500*.

About the Care Home:

The Bendigo care home is located in the vibrant regional centre of Victoria, offering a supportive and dynamic work environment. Our team is passionate about delivering exceptional care and services to our residents, and we are committed to creating a workplace that is free of discrimination, bullying, and harassment.

We welcome applications from individuals who share our values and are committed to making a positive difference in the lives of others.

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