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The role of an Application Support Specialist involves providing technical assistance and maintenance services directly to users of the Supreme Court's bespoke case management and online filing applications.
Key Responsibilities:- Investigate, analyze, and resolve issues raised by internal and external users
- Provide training for new users of the supported applications
- Conduct analysis, configuration, and testing of business changes
- Perform testing of new application software releases and bug fixes
- Identify and troubleshoot new issues and bugs within the applications
- Demonstrated ability to provide specialist and technical advice to a diverse range of court users is desirable but not essential
- ITIL foundation certification is desirable
- Knowledge of business practices and procedures of Victorian Courts is desirable
We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. We aim to create a workforce that reflects the community in which we live.
Other Information:Pre-employment checks will be conducted as part of our hiring process to ensure the right fit for both our candidates and the organisation.
