Community Housing Support Officer

6 days ago


Blackburn, Victoria, Australia Community Housing Ltd Full time

About Community Housing Ltd

We are a leading not-for-profit organisation dedicated to making a positive impact in the housing sector.

Our primary goal is to create safe, secure, and affordable housing options that empower individuals and families to thrive.

We manage over 11,000 new and existing properties across various communities.

As a Customer Service Officer, you will play an integral role in delivering exceptional customer service to current and prospective clients who may present via phone, email or in person.

You will be welcoming customers in person at our crisis entry point for our homelessness service.

You will undertake various administrative tasks which may include; booking appointments, maintaining our database, scanning documents, contributing to various projects, and providing adhoc support to other teams as required.

In addition to your daily duties, you will provide support to our welcoming front desk service.

A career in community housing is extremely rewarding and you too can contribute to positive social impact and a world without housing poverty.

Essential Criteria:

  • Relevant skills and experience in working effectively and sensitively with a diverse customer group with complex needs.
  • Ability to handle a high volume of work and prioritise effectively.
  • Confidence in liaising with various stakeholders including vulnerable people.
  • Strong work ethic, willingness to learn, and a caring and empathetic nature.
  • Ability to work independently and as an effective team member, with a commitment to participating in a supportive and collaborative team culture.
  • Quick thinking, resilient, and thrive in a multitasking environment where no day is ever the same.
  • Previous experience working on MS Office programs.
  • Ability to compose professional correspondence via email to internal and external stakeholders.

This position is full time, fixed term (7 months initially) based at our Blackburn office.

The estimated annual salary for this role is between $70,000 - $90,000 AUD depending on experience.

Benefits of working with us include competitive salary + super + salary packaging + other benefits.

About You

To be successful for this role, you will have a genuine passion for wanting to support vulnerable people in our community.



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