Luxury Property Manager Assistant

2 days ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,000

Job Title: Customer Service Team Lead

Description

This is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment. The ideal candidate will oversee the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces the company's reputation for excellence and expertise.

The customer service team lead will be responsible for managing a team of customer service specialists, fostering a culture of high performance, continuous improvement, and technical knowledge sharing. They will provide daily direction, constructive feedback, and coaching to ensure their team is equipped to handle complex technical inquiries and provide accurate, expert advice.

The team lead will also develop, implement, and regularly review customer service policies, programs, and procedures to enhance the entire customer experience and ensure alignment with business goals. They will analyse key performance metrics to drive operational efficiency within the customer service centre, implementing solutions to improve call handling times, first-contact resolution, and overall service quality.

Requirements
  • A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry.
  • Proven Bachelor Degree or Equivalent.
  • Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics.
  • A demonstrated ability to lead, develop, and inspire a team in a fast-paced environment, with a strong focus on coaching and mentorship.
  • Exceptional communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele and liaise effectively with internal technical staff.
  • A proactive, problem-solving mindset with a strong focus on continuous improvement and customer satisfaction.
  • Solid administrative skills and proficiency with CRM systems and standard office software.
Benefits
  • A full-time role with a competitive salary package and opportunities for career progression in luxury property management.
  • The chance to work in a luxurious beachfront office, one of the Gold Coast's most prestigious locations.
  • Be part of a high-performing team contributing to the success of iconic luxury residences.
  • A role that offers stability, professional growth, and the opportunity to work in a premium property environment.

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