Customer Service Support Supervisor

2 weeks ago

Saint Marys, Tasmania, Australia Nutreco Full time
Job Title: Customer Service Support Supervisor

About the Role

We are seeking a highly motivated and experienced Customer Service Support Supervisor to join our team at Nutreco. As a key member of our customer support function, you will play a pivotal role in shaping the future of our customer support operations, driving continuous improvement, and fostering a high-performing team.

Key Responsibilities:

  • Team Management and Support: Create well-organized team schedules to ensure efficient coverage and exceptional customer service. Utilize Key Performance Indicators (KPIs) to track and improve team performance, enhancing the overall customer experience.
  • Leadership and People Development: Inspire and challenge your team to exceed expectations and achieve individual and organizational goals, elevating the overall customer experience. Focus on building and nurturing a high-performing team that thrives in a collaborative environment, fostering a culture of innovation and excellence.
  • Continuous Improvement and Digital Innovation: Champion the development and implementation of Continuous Improvement (CI) initiatives, focusing on optimizing processes and driving operational efficiencies. Ensure that SOPs are up-to-date, accurate, and consistently followed by the team.

Requirements:

  • Minimum of 3 to 5 years of proven experience within a customer support environment, and a Post Secondary degree in Business Administration, Management, or a related field.
  • Strong experience in fostering team development, building high-performing teams, and promoting a culture of innovation.
  • Exceptional organizational and time management skills, with a keen eye for detail and process optimization; Ability to analyze data and KPIs to drive ongoing improvements in service quality and operational efficiency.
  • Strong interpersonal and communication skills to effectively lead, mentor and inspire the team.
  • Background or knowledge in agriculture or animal nutrition is a plus but not required.

Why You Will Love Working with Us:

  • Our commitment to continuous learning,
  • Supportive team Environment
  • An attractive total compensation package that includes a bonus, competitive health, dental, vision package and retirement benefits
  • A full-time position in an international, dynamic environment.
  • Opportunities for professional growth within Nutreco and the broader SHV group.

We are committed to employment equity, and we encourage applications from qualified individuals, including women, Aboriginal peoples, persons with disabilities and members of visible minorities.

Our corporate values FEED your career: Passion | Inclusivity | Integrity | Trust | Curiosity. These values are engrained into our core and shape everything we do.

Please note that candidates applying for Canadian job openings must be authorized to work in Canada.

#SPTN

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