Operational Transition Specialist

3 days ago

Perth, Western Australia beBeeProject Full time
Job Description

As a Project Manager Operational Readiness, you will be responsible for ensuring a smooth transition from project to steady-state operation and service of the Material Handling System. This involves creating a positive customer experience and value.

  • You will manage the process of change of ownership in a complex Automated Material Handling System (MHS) delivered by our organization.
  • Focus on operational readiness within our segment and manage the transition phase and set-up of complex service contracts at sites around the world.
  • Manage solution, service, and customer readiness and mitigate transition risks.

Key Responsibilities:

  • Consult, assess, and takeover of the service contract to be sold by the Service Account Manager: contract knowledge, identification of risks and opportunities.
  • Setup and execute transition plan and planning together with the customer and project, and mitigate transition risks.
  • End-to-end management of the transition of complex solutions into stable operations (solution, service, customer readiness).
  • Manage the service contract to ensure contract execution based on agreed performance until steady-state operations, and hand-over of the service contract to the Service Contract Manager.
  • Execute the transition plan within budget and planning in coordination with the customer, project, and service.
  • Contact person towards the customer(s) up to board level for all issues during transition phase; manage customer expectations.
  • Development and further professionalization of the setup of site-based service team(s).
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