Transit Operations Leadership Position
1 day ago
The Public Transport Authority seeks a highly organised and experienced professional to fill this key role. This is an excellent opportunity for leaders with expertise in dynamic operational environments.
Key Responsibilities:- Manage customer enquiries and complaints related to ticketing and infringements.
- Liaise with prosecutions staff and respond to infringement appeals.
- Supervise investigations and reduce outstanding and unpaid notices.
- Contribute to strategies and policies to reduce fare evasion.
- Lead and support Attendants, ensuring appropriate staffing and training.
This role has 13 direct reports and serves as the central escalation point for support services matters.
Requirements:- Extensive experience managing administrative teams and delivering high-quality support.
- Strong numeracy skills and financial processes knowledge.
- Strong leadership skills and experience in conflict resolution.
- Effective organisational skills and problem-solving abilities.
We prioritise safety, respect, recognition, integrity, and sustainability in all our work.
We are committed to providing world-class public transport services and solutions that align with our core values.
Eligibility:Applicants must be Australian Citizens, have Permanent Residency status or hold a current visa with permanent working rights in Australia.
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