Customer Experience Leader

2 days ago

Brisbane, Queensland, Australia beBeeCustomerServiceManager Full time $76,515 - $78,000
Job Title

Achieve Customer Service Excellence as a Manager

Job Description

As a seasoned customer service professional, you have the unique opportunity to elevate the client experience and lead a team of dedicated experts. Your role will involve overseeing the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our reputation for excellence and expertise.

Responsibilities include leading and developing a high-performing team, managing employee lifecycles, providing daily direction and feedback, and driving operational efficiency within the customer service center.

Additionally, you will plan and implement robust after-sales service initiatives, act as a key point of contact for escalated customer issues, and work collaboratively with internal teams to identify trends in customer feedback and improve service offerings.

Key Qualifications:

  • Minimum 1+ years of experience in a customer service management or team leadership role.
  • Proven Bachelor Degree or Equivalent.
  • Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics.
  • Exceptional communication and interpersonal skills.

Benefits:

This is an exciting opportunity to join a dynamic organization and make a real impact on customer satisfaction. You will be working with a talented team who share your passion for delivering exceptional service.

Other Details:

This is a full-time position offering an immediate start. The ideal candidate will be reliable, flexible, and willing to travel as required.

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