Sales and Customer Service Representative

4 weeks ago

Belconnen, ACT, Australia Medibank Private Limited Full time
About the Role

We are seeking a highly skilled and motivated Sales and Customer Service Consultant to join our team at Medibank Private Limited. As a Local Community Consultant, you will play a pivotal role in bringing Medibank products and services to your local community.

You will be responsible for providing exceptional customer service and support to our customers, ensuring that their needs are met and exceeded. You will possess a cross-set of skills and diversity that equip you to solve a range of standard day-to-day problems, and to serve local customers in the communication channels of their choice.

You will be a customer service extraordinaire, with a passion for delivering results and a willingness to experiment with new ideas and ways of working. You will adapt easily to new challenges and pivot quickly to ensure that your customers are always front of mind.

About You
  • You are a multitasking super star with the ability to apply your knowledge across various channels including virtual messaging, face-to-face as well as our phone-based systems.
  • You thrive on providing great service to the local community. Growing and keeping your customer base is critically important to you.
  • Being self-motivated and results-focussed are part of your personal 'DNA'. You will possess strong diligence particularly when providing (the right) products and services to your customers, and you are always fastidious about interaction accuracy and the protection of your customers' privacy.
  • Your formidable team spirit makes you a truly supportive team player – someone willing to step outside your nominal role (and sometimes your comfort zone) to test ideas and support your peers...all with the ambition of serving the community better
Why You'll Love It Here
  • Flexible Working: Enjoy the freedom to work in-store, from home, or out in the community - depending on business requirements.
  • Growth Opportunities: Access a range of skills development, career pathways, and chances to innovate within Medibank.
  • Supportive Environment: Work in a culture that values your well-being, encourages new ideas, and celebrates success.

We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ individuals. For any adjustments or alternative formats during the recruitment process, please contact us at.

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