Technology Leadership Position

1 week ago

Melbourne, Victoria, Australia beBeeService Full time $240,000 - $310,000

Our company serves Aussie communities with a history dating back to 1914. As one of the top 30-listed companies on the ASX, we have over 120,000 team members and a portfolio of iconic brands.

About Us

Technology is the backbone of our business. Every day, our teams solve complex problems that help thousands of colleagues succeed and make millions of customers' lives easier.

Job Overview

The Head of Technology will define and drive the enterprise-wide Service Integration and Management (SIAM) strategy. This will ensure consistent, effective, and value-driven service delivery across all technology domains.

  • Key Responsibilities:
  • Lead the Technology Experience team to enhance end-user satisfaction, service usability, productivity, and accessibility through user insights, journey mapping, and service design.
  • Create and oversee the Integrated Service Operations function to ensure high availability, rapid resolution, and seamless integration of service activities across teams.
  • Drive improvements in service performance through robust monitoring, reporting, service level management, and experience level management practices.

You will also be responsible for developing and maturing service management capabilities such as Service Design and Service Transition. Furthermore, you will guide the strategic development and adoption of service management platforms, including investment in automation, AI, and self-service capabilities. Additionally, you will establish governance and configuration standards for platform modules to ensure consistency, scalability, and audit readiness.

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