Business Continuity Strategist

6 days ago

Sydney, New South Wales, Australia MERCER Full time
About the Role

Mercer is seeking a highly skilled Business Continuity Manager to lead the development, implementation, and ongoing management of our Business Resilience Management capability across our Super lines of business.

Key Responsibilities
  • Develop and implement the Business Resilience Framework in partnership with business owners, including incident, emergency, and crisis management.
  • Lead the delivery of the business resilience management approach in collaboration with stakeholders, aligned to legislative and regulatory requirements and best practices.
  • Facilitate the Operating Unit through activities, including Business Impact Analysis exercises and Business Resilience Plan development and updates.
  • Develop policies, procedures, and other relevant documentation.
  • Develop strategic relationships with key internal and external stakeholders.
  • Manage and monitor ongoing adherence with the Business Resilience Management policy and framework.
  • Develop and facilitate the schedule of Business Recovery Plan test requirements and exercises, guided by the global MMC Business Resilience Management program and framework.
  • Plan and promote visibility to the annual schedule of Business Resilience Management activity.
  • Work with stakeholders to further integrate crisis response, business continuity, and disaster recovery planning across business lines.
  • Lead incident response activities to drive resolution and minimize disruption as a key member of the Incident Response Team (IRT).
  • Develop and assist in the reporting on Business Resilience Management activities to Boards, management, regulators, partners, and clients.
  • Develop and provide periodic ad-hoc training on Business Resilience Management.
Requirements
  • A minimum of 10 years' experience in professional services or professional customer services.
  • Demonstrated experience in driving and implementing Business Resilience management programs in an Australian Superannuation and/or Banking context.
  • Relevant risk management and technology qualifications an advantage.
  • Excellent verbal and written communication.
  • Excellent time management skills.
  • Strong business acumen and financial skills.
  • People management skills.
  • Demonstrated stakeholder management capabilities.
  • Ability to work effectively across the organisation.
  • Self-motivation with initiative, energy, and drive to succeed.
  • Flexible approach, thriving on change and innovation, balanced by attention to detail, risk management, and structured thinking.
About Mercer

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 20,000 employees are based in 43 countries, and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy, and people, with 85,000 colleagues and annual revenue of over $23 billion.

Mercer is committed to creating a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion, and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law.

Mercer is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Mercer colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one 'anchor day' per week on which their full team will be together in person.

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