Support Team Leader

4 weeks ago

Melbourne, Victoria, Australia David Jones Full time
About the Role

David Jones is seeking a highly skilled and experienced Support Team Leader to join our team. As a key member of our operations team, you will be responsible for leading the support team and engaging with stakeholders across the wider business to champion and coordinate stock distribution and facilities management.

Key Responsibilities
  • Inventory Management: Work with the line manager to coordinate the stock flow to the shopfloor, including ticketing, hanging, security tagging, and distribution.
  • Outbound Process: Complete and coordinate the outbound process, including instore fulfillment, within agreed SLAs.
  • Payment and Logistics: Ensure prompt and accurate payment to vendors within SLA using Logistics Inventory Management Systems.
  • Facilities Management: Monitor and facilitate access in store for contractor services, including maintenance activities, permits to work, visitor access, and associated processes.
  • Sustainability: Assist the Support/Operations Manager in company initiatives related to sustainability.
  • Workplace Health and Safety: Advocate workplace health and safety to support a safe environment for workers, contractors, and customers.
  • Shrinkage and Security: Process shrinkage through reportable cycle counts and investigations, actioning negative stock on hand (SOH) and known shrinkage adjustments.
  • Store Security and Compliance: Monitor adherence to routine store security, cash handling, and point of sale to minimize errors and maintain compliance.
  • Training and Development: Coordinate completion of training and manage records, not limited to WHS and injury management.
  • Team Leadership: Effectively delegate tasks and responsibilities across the team to ensure task rotation and timelines are met.
  • Team Development: Coach and develop the Logistics team members to achieve desired results while celebrating success to ensure an engaged and productive team.
Requirements
  • Leadership: An ability to lead by example and unite the team through collaboration and engagement.
  • Organisation and Prioritisation: Superior organisation and prioritisation skills to perform tasks in a timely and efficient manner, with an attention to detail.
  • Relationship Building: The ability to build and maintain good relationships with a customer-focused mindset.
  • Adaptability and Resilience: Adaptable and resilient to change.
  • Financial Acumen: Possess financial nous, analytical skills, and are systems savvy.
  • Self-Motivation and Diligence: Self-motivated and diligent.
Why Work for Us
  • Competitive Remuneration: A competitive remuneration package and incentive scheme.
  • Employee Discounts: Generous employee discounts across David Jones.
  • Supportive Environment: A supportive, flexible, and engaging environment that will support personal/professional development.
  • Sustainable Practices: Be a member of a company committed to sustainable practices.
  • Ongoing Training: Ongoing training and development to pursue individual ambitions.
  • Connected Organisation: Be a part of an organisation that is connected, works as one, and has a vision to inspire its people, customers, and community.

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