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Support Team Leader
1 month ago
David Jones is seeking a highly skilled and experienced Support Team Leader to join our team. As a key member of our operations team, you will be responsible for leading the support team and engaging with stakeholders across the wider business to champion and coordinate stock distribution and facilities management.
Key Responsibilities- Inventory Management: Work with the line manager to coordinate the stock flow to the shopfloor, including ticketing, hanging, security tagging, and distribution.
- Outbound Process: Complete and coordinate the outbound process, including instore fulfillment, within agreed SLAs.
- Payment and Logistics: Ensure prompt and accurate payment to vendors within SLA using Logistics Inventory Management Systems.
- Facilities Management: Monitor and facilitate access in store for contractor services, including maintenance activities, permits to work, visitor access, and associated processes.
- Sustainability: Assist the Support/Operations Manager in company initiatives related to sustainability.
- Workplace Health and Safety: Advocate workplace health and safety to support a safe environment for workers, contractors, and customers.
- Shrinkage and Security: Process shrinkage through reportable cycle counts and investigations, actioning negative stock on hand (SOH) and known shrinkage adjustments.
- Store Security and Compliance: Monitor adherence to routine store security, cash handling, and point of sale to minimize errors and maintain compliance.
- Training and Development: Coordinate completion of training and manage records, not limited to WHS and injury management.
- Team Leadership: Effectively delegate tasks and responsibilities across the team to ensure task rotation and timelines are met.
- Team Development: Coach and develop the Logistics team members to achieve desired results while celebrating success to ensure an engaged and productive team.
- Leadership: An ability to lead by example and unite the team through collaboration and engagement.
- Organisation and Prioritisation: Superior organisation and prioritisation skills to perform tasks in a timely and efficient manner, with an attention to detail.
- Relationship Building: The ability to build and maintain good relationships with a customer-focused mindset.
- Adaptability and Resilience: Adaptable and resilient to change.
- Financial Acumen: Possess financial nous, analytical skills, and are systems savvy.
- Self-Motivation and Diligence: Self-motivated and diligent.
Since 1838, David Jones has been a leader in the Australian retail industry, known for its commitment to innovation and progress. Our vision to inspire Like No Other drives us to continue this legacy in our ambitious purpose to be the destination that inspires, with experiences and services Like No Other.
We are a company that values diversity and inclusion, and we are committed to providing a working environment that is inclusive and respectful. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.
