Team Leader
3 weeks ago
Exciting Opportunity: Become a Team Leader at Our New Contact Centre in Melbourne
At Symmetry Human Resources Group Pty Ltd, we're launching a brand-new Contact Centre in Melbourne, leading the way in Business Process Management (BPM) for Fortune 500 and FTSE 100 companies. Be part of something special from the very beginning.
Role: Team Leader
Department: Operations
Key Responsibilities:
Lead and inspire a dynamic team focused on debt collections and customer support.
Drive exceptional service and efficiency, ensuring every team member delivers top-notch support.
Collaborate closely with your team to tackle complex customer queries and account issues.
Foster a positive and engaging work environment that promotes teamwork and innovation.
Monitor performance, provide coaching, and develop your team's skills to excel.
Communicate effectively with customers, guiding them with empathy and clear solutions.
Requirements:
Proven experience as a Team Leader in a contact centre environment.
Strong background in debt recovery and collections.
Excellent communication and leadership skills.
Ability to motivate and develop a high-performing team.
Why Join Us?
Be part of an exciting new venture in Melbourne
Opportunity to shape the culture and processes of our brand-new team.
Make a meaningful impact in the world of debt collections and customer service.
Ready to lead the charge? Apply now and help us build a fantastic team that prioritizes customer satisfaction and support
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