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Technical Cloud Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCloud Full time $98,765 - $123,456
Job Description

We are seeking a highly skilled Cloud Support Engineer to join our team. As a Cloud Support Engineer, you will play a key role in providing frontline technical support to our partners. This includes support across Microsoft CSP platforms and AWS environments.

Your primary responsibility will be to ensure our partners receive timely, accurate, and high-quality support, enabling them to deliver exceptional service to their end customers.

This is a hands-on technical role requiring an understanding of cloud technologies, licensing models, and partner ecosystems.

  • Provide Level 1 and 2 support for Microsoft CSP (Modern Work and Azure) and AWS-related queries.
  • Assist partners with onboarding, provisioning, billing, and technical troubleshooting.
  • Maintain accurate records in the service desk system and knowledge base.
  • Collaborate with internal teams and vendors to resolve escalated issues.
  • Ensure compliance with internal processes.
  • Participate in continuous improvement initiatives to enhance partner experience.
  • Contribute to documentation and training materials for internal and partner use.
Required Skills and Qualifications

The ideal candidate will have 3+ years of experience in a cloud support or service desk environment. They will be highly customer focused with demonstrated knowledge in Microsoft and AWS cloud platforms.

Key Knowledge, Skills and Experience Includes:

  • Experience supporting Microsoft and AWS cloud environments.
  • Exposure to working with channel partners or resellers is highly desirable.
  • Proven ability to work in a fast-paced, customer-focused environment.
  • Microsoft certifications (e.g., AZ-900, MS-900, AZ-104) are highly regarded.
  • AWS certifications (e.g., Cloud Practitioner, Solutions Architect Associate) are beneficial.
Benefits

We offer a range of benefits including:

  • A great team culture.
  • A hybrid working environment.
  • Great learning opportunities to grow professionally and personally.
  • Opportunities to give back to our community.
  • Strong reward and recognition programs.
Others

If you are seeking a new role or opportunity to further grow your Cloud technical career, then we look forward to hearing from you soon.