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Service Delivery Expert

2 weeks ago

Melbourne, Victoria, Australia beBeeExpertise Full time $60,000 - $80,000
Job Title

We are seeking dedicated Service Delivery Experts to join our dynamic work-from-home environment. This role offers a fantastic opportunity for individuals who thrive in a fast-paced setting and want to be part of a culture that values fun, respect, integrity, innovation, and transparency.

About the Role

As a Service Delivery Expert, you will play a crucial role in assisting families and carers by answering inbound calls. Your responsibilities will include providing information, discussing available options, and advising on services that support independent living at home, along with short-term and long-term care solutions.

Key Responsibilities
  • Exceptional Customer Service Skills: The ability to provide outstanding service to customers, addressing their needs effectively and efficiently.
  • Proficiency in PC Literacy: Demonstrable experience with various computer platforms and software, enabling smooth navigation and operation across multiple systems.
  • Adaptability in a Busy Environment: Capability to manage inbound calls within a bustling contact center setting, maintaining composure and professionalism under pressure.
  • Strong Multitasking Skills: Capacity to juggle multiple tasks while actively listening to customers and responding to their inquiries promptly.
  • Clear Verbal and Written Communication: Excellent communication abilities, both verbally and in writing, to convey information clearly and effectively to customers.
What We Offer
  • Financial incentives - We celebrate our team members as part of our high-performance culture.
  • Career Growth - We move at pace, so do our team members when it comes to career progression & development.
  • Health and Well-being - We care about more than just your work. We empower our team with resources for a healthier, safer life—both on and off the clock.