Senior Commerce Operations Strategist

5 days ago

Sydney, New South Wales, Australia beBeeCompliance Full time $140,000 - $170,000

Key Role Summary:

The Commerce Operations Manager will be responsible for leading a team to deliver high-quality services to clients in the ANZ region.

About Us:

We are a global digital commerce consultancy dedicated to helping brands and retailers succeed in the ever-evolving digital landscape.

Key Responsibilities:

  • Establish as an expert in Commerce Operations
  • Drive innovation and process improvements to evolve Commerce Operations
  • Lead the positioning of Commerce Operations in sales activities and tailor service propositions for prospects
  • Work closely with Client Success teams to identify opportunities to increase Commerce Operations adoption and engagement
  • Help define and refine the Commerce Operations roadmap (including tooling, automation initiatives, and AI integration)
  • Operate as a point of escalation for major incidents or service escalations while leading the roll-out of enhancements to prevent recurrence
  • Identify and lead the implementation of operational enhancements to improve Commerce Operations delivery to both clients and our organization
  • Collaborate with all delivery functions outside of Commerce Operations to drive excellent service delivery and client satisfaction

Essential Skills & Experience:

  • Bachelor's degree or equivalent in a relevant field
  • 5+ years of experience in delivering critical e-commerce operations or digital product management with 2+ years in a leadership role
  • Proven experience of driving service adoption and increasing business revenue through growing client accounts
  • Strong experience with monitoring tools, best practice implementation, and leveraging insights to deliver high-impact services
  • Exceptional communication skills (both oral and written)
  • Strong interpersonal and collaboration skills
  • Experience managing escalations and confidently interacting with all levels
  • Experience delivering success in a fast-paced environment across multiple client accounts
  • Proven ability to lead offshore delivery to consistently deliver high-quality, high-value services
  • Experience working independently in cross-functional teams to deliver high-value services

Desirable Experience & Knowledge:

  • Hands-on knowledge of enterprise Ecommerce Platforms such as Salesforce Commerce Cloud, Adobe Commerce Cloud, SAP Commerce Cloud, Shopify Plus
  • Familiarity with security and regulatory compliance best practices (e.g., PCI, GDPR)
  • Familiarity with Atlassian Suite
  • Understanding of web standards, best practices, and emerging digital technology trends
  • Exposure to full software delivery lifecycle across various methodologies (Agile, Waterfall, etc.)
  • Certification in ITIL and relevant delivery methodologies

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