Expert Banking Professional

4 days ago

Port Hedland, Australia beBeeFinancial Full time $74,160 - $93,440
Financial Wellbeing Expert OpportunityWe are shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. This involves delivering exceptional customer experiences through meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations, and educating them on digital solutions.As a Financial Wellbeing Expert in our Retail Banking, you'll play a key role in helping to provide customers with a seamless banking experience. You will have the opportunity to:
  • Provide our customers with a comprehensive branch experience by meeting each customer's end-to-end banking needs.
  • Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
  • Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
  • Actively participate in and support bank programs and initiatives.
  • Take responsibility to 'know your customer' from a risk perspective.
  • Ensure compliance with policies and procedures.
To grow and be successful in this role, you will ideally bring the following:
  • Exceptional customer focus - retail experience is an advantage.
  • Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.
  • Ability to multi-task and highly adaptable to change and ambiguity.
  • Willingness to work in a collaborative team environment.
  • Sound understanding of compliance.
  • Excellent communication and interpersonal skills.

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