Banking Experience Expert

2 days ago

Port Macquarie, New South Wales, Australia beBeeCustomer Full time $62,000 - $98,300
Customer Experience Specialist

As a Customer Experience Specialist, you will play a key role in shaping the customer experience for our clients. This involves meeting their end-to-end banking needs and goals through seamless interactions, providing personalized financial solutions, and educating them on digital banking options.

About the Role

This is a permanent full-time opportunity where you will provide exceptional customer service, work collaboratively as part of a team, and adapt to changing circumstances.

Key Responsibilities:
  • Deliver a seamless customer experience by understanding and meeting individual customers' needs and goals.
  • Act as a role model and peer coach to ensure excellent customer service delivery across the team.
  • Contribute to increased customer engagement and advocacy through effective communication and relationship-building.
Requirements:
  • Exceptional customer focus with retail experience an advantage.
  • Ability to effectively communicate and promote technology-driven solutions.
  • Highly adaptable with strong multitasking skills and ability to handle ambiguity.

Our ideal candidate is passionate about delivering excellent customer experiences, working collaboratively in a team environment, and adapting to changing circumstances.

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