Fitness First Member Support Consultant

1 month ago

Southern Sydney, Australia Fitness First Full time

The Opportunity:

As a Member Support Consultant at Fitness First, you will be the driving force behind the success of our clubs. You will be the first point of contact for our members and have the opportunity to inspire thousands of people to begin their journey towards becoming more active, fulfilled, and confident versions of themselves.

No two days are the same in this role, and you will have the opportunity to interact with people from all walks of life. Your primary responsibility will be to drive membership growth by performing outreach activities, generating and converting leads, and inspiring people to take action that has a positive impact on their physical, mental, and emotional wellness.

You will also be responsible for aiding membership retention through positive interaction with our existing members, assisting them with enquiries, and providing exceptional customer service that motivates them to continue their fitness journey.

Responsibilities:

  • Proactively contribute to club sales budget utilising sales promotions and referrals campaigns
  • Generating and converting high-quality sales leads through community outreach, seeking referrals, and identifying new business opportunities
  • Achieving the required number of lead contacts via telephone to maximise sales opportunities
  • Providing sales presentations and tours to prospective members
  • Creating great member journeys via positive and personalised interactions
  • Achieving successful outcomes to enquiries
  • Opening and closing the club as per the club roster
  • Active involvement in member retention programs, inspiring members to continue their fitness journey
  • Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience

Requirements:

  • Current First Aid & CPR certificate
  • A problem-solving mindset - you can provide solutions that meet the needs of our potential members
  • A gift for communication - you can talk to anyone with ease, and inspire them to take action
  • Drive - you are goal-focused and continuously looking for new ways to excel yourself
  • A team player - you can rally through the hard times and celebrate personal and team success
  • Customer focused - you can build rapport with people of all backgrounds and are motivated to help them achieve their goals

What We Can Offer You:

We can give you a career with meaning - where you can see how your actions positively impact the lives of others on a daily basis. We are proud of our energetic and supportive culture where you'll feel like one of the Fitness First family from day one.

In addition, we offer:

  • An hourly rate of $29.04 (inclusive of casual loading)
  • Commission
  • A complimentary Platinum Fitness First membership
  • Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations, and disciplines

Elevate your professional and personal growth with access to our industry-leading learning and development content. Dive into the FLG Learning Hub, your one-stop shop for 90,000+ online courses. From mastering languages to becoming a presentation pro, and from acing customer service to ruling social media, we've got what you need to excel. Plus, get excited with Blinkist - Explore a curated collection of engaging reads to boost your brainpower anytime, anywhere. Get ready to unleash your potential and conquer new heights, both personally and professionally, with our exciting learning and development content.

About Fitness & Lifestyle Group:

We are proud to be part of Fitness and Lifestyle Group (FLG). FLG's portfolio of globally renowned fitness brands includes Goodlife Health Clubs, Fitness First Australia, Jetts, Zap, and Barry's. FLG has 500+ physical locations across Australia, New Zealand, Vietnam, Singapore, and Thailand. Our 10,000+ employees currently help almost a million people live happier, healthier, and more active lives, delivering 65 million+ workouts per year.

Apply Now:

Please visit our website: careers.fitlg.com for a list of all our current vacancies and to register for job alerts in your area.

Our Commitment to Diversity and Inclusion:

At Fitness and Lifestyle Group, we bring positive energy and attitude to work every day. We are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity bring to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.

We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability, and from other diverse backgrounds.

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