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Customer Service Specialist

2 weeks ago

Bowen, Australia Australia and New Zealand Banking Group Limited Full time
Job Description

We are looking for a highly skilled and experienced Financial Services Advisor to join our team in Bowen QLD. As a key member of our retail banking team, you will be responsible for providing expert advice on our range of financial products and services, including loans, credit cards, and deposits.

Your primary focus will be on building strong relationships with our customers, understanding their unique needs and preferences, and providing personalized solutions to meet their financial goals.

Key Responsibilities:

  • Deliver exceptional customer service, responding to customer inquiries and resolving issues promptly;
  • Conduct needs-based conversations to identify opportunities to grow customers' financial capabilities;
  • Provide expert advice on our financial products and services, ensuring customers make informed decisions;
  • Manage customer transactions efficiently and accurately, minimizing errors and delays;
  • Stay up-to-date with industry trends and regulatory requirements, applying this knowledge to enhance customer experiences.

Benefits:

  • Ongoing training and development programs to enhance your skills and knowledge;
  • Opportunities for career growth and advancement within the company;
  • A comprehensive employee benefits package, including health insurance, superannuation, and paid annual leave;
  • A supportive and inclusive work environment, recognizing and valuing diversity and inclusion.