Insurance Claims Specialist

7 days ago


Sydney, New South Wales, Australia beBeeClaims Full time $90,000 - $110,000
Life Claims Assessor Role

Job Overview:

This is a challenging and rewarding opportunity to join our team as a Life Claims Assessor. As a key member of our team, you will play a vital role in assessing and managing all claims from complex accident, death, terminal illness, trauma, and income protection products.

Responsibilities:

  • Assess and process claims efficiently and effectively while providing excellent customer service to our members.
  • Manage all claims with particular focus on complex living benefit claims and collaborate with the Senior Claims Specialist to support and mentor the claims team in the management and assessment of life claims.
  • Stay up-to-date with industry trends and developments to identify and monitor key issues affecting life insurance claims best practice and performance.
  • Contribute to the development of our business plan by sharing ideas and expertise in identifying opportunities and challenges in the life insurance industry.
  • Continuously review and improve claims processes to optimise efficiency and performance.
  • Provide exceptional customer service experience by being aware of member needs and refining and delivering quality service continuously.
  • Engage actively with relevant stakeholders to gain feedback on how to improve the member experience.
  • Follow and support established processes and guidelines to manage the HCF Life Claims process effectively and support the HCF Life claims philosophy.
  • Support a culture of continuous improvement and growth within the organisation.

About You:

To succeed in this role, you will need to have previous experience in assessing insurance claims and strong customer service skills.

  • Demonstrated ability to understand medical conditions and interpret medical information in accordance with policy definitions.
  • Significant claims assessment experience in the financial services industry, particularly in the management of Income Protection claims.
  • Demonstrated ability to understand and analyse individual financial information in relation to Income Protection claim assessments.
  • Flexibility and commitment to providing high-quality claims management and customer service to members.
  • Superior verbal and written communication skills.
  • Ability to work with minimal supervision.
  • Demonstrated competence in using Microsoft Word and Excel.

Benefits:

  • Meaningful purpose-driven work that aligns with our organisation's values.
  • Opportunities for wellness, work-life balance, and professional growth.
  • Inclusive and collaborative work environment that celebrates diversity.
  • Continuous learning and development opportunities.


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