Car Rental Booking Specialist

5 days ago

Cairns Regional, Australia beBeeService Full time $55 - $65
Customer Service Role Overview

This customer-facing position involves interacting with clients at the rental counter and efficiently managing bookings.

  • Effectively listen to customers' needs to establish their car rental requirements.
  • Determine suitable add-ons and services by reviewing our offerings.
  • Clearly communicate rental procedures and guidelines to clients.
  • Timely and accurately complete rental bookings.
  • Respond to customer inquiries in a professional manner.
Key Qualifications
  • A valid driver's license is essential for this role.
  • Availability to work on a rotational roster, including evenings, weekends, and public holidays is required.
  • Previous experience in retail, hospitality, or similar industries is advantageous.
  • Ability to adhere to company standards and procedures is crucial.
What We're Looking For

The ideal candidate will possess excellent communication skills and be able to work well under pressure. If you have a passion for delivering exceptional customer experiences, we encourage you to apply for this rewarding opportunity.

Responsibilities
  • Establish strong relationships with clients through proactive listening and issue resolution.
  • Upsell relevant products and services to enhance the overall customer experience.
  • Provide accurate information about rentals, policies, and procedures.
  • Manage bookings efficiently, ensuring seamless transactions.
  • Stay up-to-date on product knowledge and industry trends to provide informed guidance to customers.

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