Access Registration Coordinator

2 weeks ago

Cleveland, Queensland, Australia beBeePatientService Full time $63,264 - $87,788
Healthcare Access Specialist

We are seeking a highly skilled and empathetic individual to provide exceptional patient service as a Healthcare Access Specialist. This role requires providing accurate and efficient registration, while promoting a positive experience for our patients.

  • Assist patients with way-finding, appointment scheduling, pre-service registration, insurance verification, co-pay collection, physician referral, and initial screening of patient signs and symptoms.
  • Provide high-level customer service to present a positive impression of our organization.
  • Work effectively with diverse populations, demonstrating understanding and respect for individual needs and dignity.

Requirements:

  • Bachelor's degree or equivalent required.
  • Post-secondary education in healthcare, business, public relations, or a related field preferred.
  • One year of experience performing customer service or general office support experience in any industry preferred.
  • Contact or call center experience preferred.
  • Ability to effectively interact with diverse populations and demonstrate strong communication, organizational, and interpersonal skills.

Preferred Qualifications:

  • Experience in registration, insurance verification/pre-certification, financial counseling, patient accounts, and population-specific competency.
  • Knowledge of keyboarding with high accuracy and Microsoft Office products (Excel, Word, Outlook).
  • Ability to work well within a team environment, offering and accepting honest and constructive feedback, supporting team goals, and encouraging fellow team members.
  • Ability to be highly motivated, work independently, make decisions, and work in a fast-paced stressful environment.

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