Restaurant Shift Leader

2 days ago

Ballarat, Victoria, Australia beBeeCustomerService Full time $55,000 - $70,000

We are seeking a dedicated and enthusiastic Restaurant Shift Leader to join our team

About the Role

As a Restaurant Shift Leader, you will play a vital role in supporting the restaurant management team in overseeing daily shifts.

You will be responsible for monitoring people, food safety, product, and equipment to deliver outstanding customer service, quality food products, and excellent workplace and food safety standards.

This is an exciting opportunity for someone who is passionate about fostering a positive culture within the restaurant, focused on exceptional customer service, working together, helping those in need, and making a positive impact.

Key Responsibilities
  • Set the pace and communicate effectively with all team members on shift.
  • Welcome every customer with a smile and be genuinely friendly and engaging at all times.
  • Follow basic procedures in relation to uniforms, grooming, and punctuality.
  • Establish and maintain commitment from Team Members and other Supervisors.
  • Actively contribute to the development and retention of all Team Members.
  • Develop, share knowledge, and experience, and train Team Members.
  • Provide constructive feedback on all Team Member performance reviews.
  • Resolve customer enquiries promptly and with ease ensuring a positive outcome.
  • Follow all security and safety procedures.
  • Record and act on any hazards identified.
  • Correctly implement and enforce the Food Safety Program.
  • Ensure that all members of the team are following food safety procedures.
  • Properly execute, enforce, and manage sanitation requirements.
Requirements

To succeed in this role, you will need:

  • A passion for great food, exceptional customer service, and our humanitarian values.
  • Positive, confident, happy, and smiling - able to build on the great workplace, celebrate shared success, and be willing to go the extra mile to help the team.
  • Ability to speak clearly and listen attentively to both customers and colleagues and have good attention to detail.
  • Able to maintain a professional, well-groomed, and neat appearance at all times.
Benefits

As a member of our team, you can expect:

  • Professional development assistance.
  • Referral program.
Working Conditions

The ideal candidate will have:

  • Australian work authorization.

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