Shift Manager
3 days ago
Shift Manager – The Boatshed Restaurant
Lake Wendouree, Ballarat
About Us
The Boatshed is a vibrant, well-loved restaurant overlooking the stunning Lake Wendouree. We pride ourselves on delivering memorable dining experiences for breakfast, lunch, and dinner, paired with excellent coffee, cocktails, and a warm, welcoming atmosphere.
We are looking for a passionate and motivated Shift Manager to join our leadership team and help us deliver consistently high standards of service.
The Role
As a Shift Manager, you will play a hands on role in ensuring smooth day-to-day operations during your shift. You will lead, support, and motivate the front-of-house team, work closely with the kitchen, and ensure our guests enjoy the outstanding experience The Boatshed is known for.
Key Responsibilities
- Oversee restaurant operations during rostered shifts.
- Lead, support, and motivate the FOH team to deliver professional and friendly service.
- Act as the first point of contact for staff and guests during service.
- Manage bookings, table allocations, and floor service flow.
- Monitor service quality and resolve customer concerns promptly and professionally.
- Maintain a strong working relationship with the kitchen team to ensure smooth service.
- Ensure compliance with food safety, RSA, and workplace health & safety standards.
- Manage cash handling, end-of-day reporting, and shift handovers.
- Assist with training and onboarding of new team members.
About You
- Previous experience in a supervisory or shift management role in hospitality (restaurant/café/bar).
- A hands-on leader with strong communication and people skills.
- Ability to remain calm and professional under pressure.
- Strong organisational and problem-solving skills.
- Passion for delivering excellent customer experiences.
- Current RSA certificate (essential).
- Barista and/or cocktail knowledge highly regarded.
What We Offer
- A supportive and dynamic team environment.
- Stunning lakefront location in Ballarat.
- Flexible roster including evenings and weekends.
- Opportunities for growth and development within the business.
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