Vehicle Management Coordinator

1 week ago

Brisbane, Queensland, Australia Sg Fleet Australia Pty Ltd Full time

ABOUT US
We are a leading financial services organization specializing in fleet management, vehicle leasing, and salary packaging, with operations across Australia, the UK, and New Zealand. Our portfolio encompasses a total management value of $2.5 billion and a dedicated workforce of over 1200 employees.

BENEFITS WE OFFER

  • Enjoy up to four additional days of leave each year, known as Wellness Days.
  • Benefit from industry-leading parental leave of 20 weeks paid.
  • Take advantage of vehicle salary packaging options.
  • Receive monetary awards for service milestones.
  • Earn bonuses for referring new talent.
  • Access discounted mobility products and services.
  • Enjoy flexible working arrangements.
  • Explore career advancement opportunities, with over 25% of our vacancies filled internally.
  • Receive educational support for your professional growth, including an annual individual learning budget and free access to LinkedIn Learning.
  • Participate in two paid volunteer days each year to support causes that are important to you.
  • Access health and wellness support, including a subsidy and an innovative Employee Assistance Program.

ROLE OVERVIEW

The Fleet Administration Specialist serves as the primary contact for all customer inquiries. This role supports Relationship Managers in reviewing and managing the customer portfolio by delivering exceptional service and understanding client needs.

KEY RESPONSIBILITIES

  • Collaborate with the Relationship Manager to proactively oversee the customer portfolio, ensuring the delivery of professional fleet management services and being the main point of contact for resolving, allocating, and following up on all client requests, while ensuring compliance with contractual obligations and KPIs.
  • Identify and maximize business opportunities with clients to enhance client retention and profitability. Assist the Relationship Manager in promoting additional products and services to existing clients, introducing initiatives that add value to the relationship.
  • Conduct regular fleet reviews through effective reporting, addressing exceptions by managing key reports such as invalid odometer readings, utilization reports, service schedules, fuel discrepancies, and surplus vehicle reporting, while seeking cost-reduction opportunities through fleet optimization.
  • Prepare quotations within specified turnaround times and ensure proper documentation of outcomes using a won/lost business template.
  • Proactively manage upcoming vehicle terminations and restructures in line with best practices in fleet management.
  • Build strong relationships with clients by understanding their needs and identifying opportunities for revenue growth, including fee increases. Where applicable, maintain a 'client strategy' document for each client and support a structured client visitation program.

SKILLS AND QUALIFICATIONS

  • Experience in a customer service role.
  • Strong business acumen and commercial awareness.
  • Excellent organizational and prioritization skills, with the ability to meet deadlines and provide regular progress updates.
  • Effective verbal and written communication skills, including strong listening and probing abilities.
  • Aptitude for critical analysis and problem resolution in a timely and effective manner.
  • Proficiency in Microsoft Office applications (Excel, Word).
  • High attention to detail.

JOIN US

If you are ready to embrace your next challenge with a company that values diversity and inclusivity while offering work-life balance and opportunities for career development, we would love to hear from you. We are proud to be an equal opportunity employer.

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