Customer Service Officer

7 days ago


Ballarat, Victoria, Australia Calvary Care Full time

About the Role

The Home Support Officer position at Calvary Kirralee is a Parental Leave position with option for ongoing part time work. This role involves supporting the Home Manager in day-to-day administrative tasks, ensuring the smooth delivery of customer care.

As the first point of contact for clients, residents, and staff, you will provide courteous reception and administrative support. Your main duties will include:

  • Ensuring clear and timely administrative activities to support customer care
  • Facilitating communication with residents, their representatives, and other stakeholders regarding office administration requirements
  • Reception duties, including answering phones, greeting visitors/contractors, and managing appointments
  • Assisting with walk-in inquiries and recording them appropriately

Your Key Responsibilities

You will be responsible for:

  • Providing exceptional customer service and a welcoming environment for clients and residents
  • Ensuring accurate and efficient administrative processes
  • Communicating effectively with colleagues and stakeholders

About You

We are looking for someone who has:

  • Well-developed interpersonal and communication skills
  • A commitment to providing high-quality customer service and a genuine interest in the elderly
  • Attention to detail, multitasking abilities, and effective time management skills
  • Proficiency in contemporary IT applications and platforms (MS Office, Teams, etc.), with a willingness to learn new ones
  • Proven organizational skills, attention to detail, and the ability to prioritize work independently and as part of a team

What We Offer

Candidates will have access to:

  • NFP salary packaging benefits, discounted health insurance and gym memberships
  • Paid parental leave
  • Training, development pathways and career opportunities
  • Flexible hours that make sense for you


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