Quality Assurance Specialist

2 weeks ago

Council Of The City Of Sydney, Australia Braemac Full time
Job Title: Quality & Compliance Officer

Braemac, a global electronic components distributor, is seeking a Quality & Compliance Officer to join their team. As a key member of the organization, you will be responsible for developing and implementing the company's quality management strategy, ensuring compliance with various regulations, and maintaining required ISO certifications.

Key Responsibilities:
  • Maintain and continuously develop the Company's Quality Management Strategy and ensure updated policies and procedures at all times.
  • Educate employees on the Company's Quality Management approach and procedures and support all functions/levels to exemplify the quality culture within the company as part of daily routines to achieve company goals and objectives.
  • Provide effective support regarding internal and external customer quality requirements by acting as liaison between customers, sales, operations, RMA and product to resolve quality issues.
  • Use the Quality Management System (QMS) for the development of internal audit plans and conducting internal audits to ensure compliance with policies and procedures.
  • Spearhead the ISO re-certification process for ISO9001, ISO13485, ISO14001.
  • Compile and communicate internal and external audit findings to management and track to completion in the CAR/PAR (Corrective and Preventative Action) system.
  • Support areas of the company where significant system nonconformance or deficiencies are identified using 8 D principles and ensure that root cause is determined, verified, implemented, and validated.
  • Manage Occupational, Health and Safety (OHS) procedures and implement required measures to ensure ongoing OHS compliance and help to build a strong OHS focus throughout the organisation.
  • Serve as quality issues expert in an effective manner by interacting as the primary contact with the suppliers, customers and internal stakeholders including XGT and other TTI entities.
  • Distribute, collect and analyze customer feedback utilizing Net Promoter Score (NPS) to improve customer satisfaction.
  • Receive and coordinate input to customers' questionnaires relating to overall compliance, including but not limited to modern slavery, environment, employment conditions.
  • Manage supplier related issues on behalf of the department to facilitate efficient and effective processes that contribute to improved company performance and enhanced customer satisfaction.
Requirements:
  • Bachelor's Degree in a related field (e.g. business, quality, engineering) and 5 years' distribution experience or equivalent combination of education and experience is preferred.
  • Strong fundamental understanding of the ISO certification framework and principles.
  • Ability to multitask and work with limited supervision on long-term ISO projects.
  • Experience with modern slavery legislation and requirements.
  • Comprehensive understanding of OHS regulation, guidelines and standards.
  • Possess thorough knowledge and understanding of sales, purchasing, product, vendors, warehousing, branch operations and systems.
  • Ability to analyze operation processes and develop and recommend improvement strategies.
  • Reads, analyzes and interprets business-related articles and news, financial reports and legal documents where applicable.
  • Writes reports, business correspondence and presentations.
  • Teamwork skills to encourage cooperation within various departments throughout the organisation.
  • Possess strong attention to detail.
  • Intermediate knowledge of MS Office programs (Word, Excel, Power Point).
  • Applicant must be an Australian Citizen or Australian Permanent Resident to be considered.

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