Resident Liaison

**Resident Liaison - Director of First Impressions**
- Part time, permanent role
- A unique opportunity and environment
- Make a difference every day.

Brighton Dunes is an exciting, luxury retirement living apartment community targeted at retirees aged 55+ and is situated on some of the most desirable real estate in South Australia overlooking the ocean.

Nestled between South Australia’s pristine beaches, Brighton and Glenelg, while only 20-minute drive from the heart of Adelaide. This role is crucial to the future success of the village as well as the comfort, well
- being and happiness of our valued residents.

We are a value-based organisation: we work with **heart,** to create **opportunity**, operating with **respect** to build a **community.** These values run through the core of each decision for each person we support.

**The Opportunity**:
The Resident Liaison is the first point of contact for residents, visitors and contractors to Brighton Dunes. This role will assist the Manager in the delivery of exemplary service to our residents. The role requires exceptional customer service skills, accurate record keeping, the ability to prioritise workflow, time management skills and multi-tasking.

**_** Please note this role is a job share opportunity and is available part time on Wednesday, Thursday, Friday from 0900-1600._**

**You will be responsible for**:

- Being a welcoming face as people arrive to the Dunes ensuring everyone receives timely, responsive, high-quality services
- Assist and direct suppliers and contractors who come to reception to check-in
- Coordinate the collation and distribution of all communication materials to residents
- Undertake word processing, data entry and core administrative tasks to support Brighton Dunes Manager
- Ensure policies and procedures are up to date
- Support the manager and process for maintaining accreditation
- Complete any filing and archiving for Management and maintain resident files
- Act in a professional manner at all times to provide a prompt, courteous, responsive, flexible service

**To be successful in this role you will have**:

- A wonderful smile and you are kind
- Cert III in business or equivalent relevant experience
- Residential / Retirement Village, Events, Hospitality or Accommodation service role experience
- Proficient in the use of Microsoft Office suite of programs including Word, Excel, PowerPoint, Outlook
- High level of computer literacy, including Sharepoint, CMS, establishing e forms and maintaining social media and websites
- Proven ability to recognise and discreetly deal with confidential matters, demonstrate integrity of the highest order
- Ability to prioritise work and manage competing demands and deadlines
- Sound knowledge of administrative processes and procedures
- Excellent written and verbal communication skills
- Ability to work well in a team
- Competency in numeracy and literacy
- Strong problem-solving capability

**Additionally, you will require**:

- NDIS Workers Screening Clearance (Additional screening/clearances may be required to work in specific areas)
- Ideally you may also have flu and COVID vaccinations

**What’s in it for you**
- Working for an essential service provider
- Attractive remuneration including salary packaging and additional benefits
- A supportive, highly skilled, and collaborative team environment
- Flexibility including work life balance and independence
- Car parking and café facilities

**How to apply**

**_Minda recognises that diversity in our workforce better equips us to support our clients’ individualised aspirations and goals. So, if you’re a person living with a disability, an Aboriginal or Torres Strait Islander person, part of the LGBTQIA+ community, from a culturally or linguistically diverse background or unique in any other way we would love to hear from you._