Community Services Manager

22 hours ago

Ballarat, Victoria, Australia beBeeleadership Full time $90,000 - $120,000
Community Services Director

At T and K Support Services, we strive to empower individuals to live life on their own terms. As a Community Services Director, you will oversee community-based supports – from day programs to individual community access and specialized initiatives.

This leadership role offers variety and challenge – managing services across locations, building strong participant relationships, and collaborating with our team to ensure consistency throughout the organization.

Key Responsibilities:

  • Lead, mentor, and support community services staff to deliver high-quality, person-centered supports
  • Foster a positive, inclusive, and professional team culture
  • Oversee community-based programs, ensuring they are culturally safe, outcome-focused, and aligned with participant goals
  • Monitor service delivery and proactively address participant or stakeholder concerns
  • Drive compliance with NDIS Quality & Safeguards Commission requirements
  • Lead continuous improvement initiatives and close service delivery gaps
  • Oversee participant onboarding, needs assessments, and smooth service transitions
  • Support staff onboarding, inductions, and buddy shifts in collaboration with HR and Rostering
  • Step in to support residential services during leave or high demand periods
  • Participate in the Out-of-Hours on-call roster (1 weekend every 6 weeks)

Requirements:

  • Leadership experience in disability, mental health, or community services
  • Strong knowledge of the NDIS and Quality & Safeguards Commission Standards
  • Excellent interpersonal, communication, and conflict resolution skills
  • Proven ability to manage services across multiple sites
  • High-level organizational skills and ability to prioritize competing demands
  • A collaborative leadership style that inspires and motivates teams
  • Minimum Certificate IV in Community Services (or related field)
  • NDIS Worker Screening Check, WWCC, Driver's Licence, First Aid & CPR

Benefits:

  • Competitive salary aligned with experience and industry standards
  • Flexible work arrangements, including remote work options
  • A values-driven organization where innovation and impact go hand in hand

About Us:

We're a passionate team dedicated to making a real difference in the lives of others. If you're ready to lead services that make a lasting impact – and join a team where passion and purpose meet – we'd love to hear from you.

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