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Customer Experience Leader

1 week ago

Sydney, New South Wales, Australia SCENTRE GROUP LIMITED Full time
Customer Experience Leader - Valet Parking

At SCENTRE GROUP LIMITED, we strive to create extraordinary places and experiences that connect and enrich communities. As a Customer Experience Leader - Valet Parking, you will contribute to this vision by leading a dynamic team responsible for delivering an outstanding valet experience.

Your primary focus will be on overseeing the day-to-day operations of the valet team, ensuring every interaction with customers is nothing short of exceptional. You will collaborate closely with the Valet Parking Supervisor to empower the team to deliver premium-level service standards.

This is a unique opportunity to join our team and make a lasting impact on our customers' experiences. Key responsibilities include:

  • Leveraging data insights to identify opportunities for service improvement.
  • Driving the importance of the valet offering to exceed customer expectations.
  • Leading and mentoring a small team to achieve exceptional service standards.

We seek someone who shares our passion for delivering extraordinary customer experiences and possesses strong leadership skills.