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Lending Customer Experience Leader

2 weeks ago

Sydney, New South Wales, Australia Pathway Search Full time
Job Summary

The Lending Customer Experience Leader will be responsible for driving exceptional customer experiences through effective leadership and management of the customer service team. This role requires a strong background in customer service and leadership, with a proven track record of success in a similar environment.

About the Team

Our dynamic team is passionate about delivering innovative financial solutions that drive growth, improve financial well-being, and build lasting relationships with merchant partners and their customers.

Key Responsibilities
  • Oversee the daily operations of the customer service department
  • Mentor and develop a team of customer service representatives
  • Collaborate with cross-functional teams to create and implement customer-centric initiatives
Qualifications
  • Minimum of 10 years of customer service experience within the consumer lending industry
  • Strong leadership experience in a customer service setting
  • Proven ability to exceed customer expectations and deliver exceptional service