Exceptional Customer Experience Specialist

1 day ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $40,000 - $60,000
Customer Service Representative

We are seeking a skilled and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our staff, you will play a vital role in delivering exceptional customer experiences and ensuring the seamless operation of our entertainment complex.

This is an exciting opportunity to work in a fast-paced environment where no two days are the same. You will be responsible for providing top-notch service to our patrons, answering their queries, and resolving any issues that may arise.

Key Responsibilities:

  • Provide exceptional customer service at all times, responding promptly to queries and resolving issues in a professional and courteous manner.
  • Maintain a high standard of cleanliness and hygiene throughout the complex, ensuring a safe and healthy environment for our customers.
  • Prepare food and beverages for sale, following strict standards of quality and presentation.
  • Stock replenishment, in accordance with merchandising planogram, to ensure our shelves are always fully stocked and visually appealing.
  • Conduct ticket checks, including online check-in procedure, while providing assistance to customers.
  • Demonstrate and maintain a good knowledge of products and services offered, enhancing the overall customer experience.
  • Knowledge of appropriate communication skills, including two-way radios, is essential for effective collaboration with colleagues.
  • Undertake minor maintenance and repairs as required, ensuring the smooth operation of our equipment and facilities.
  • Lost property maintenance, locating and returning lost items to their rightful owners.
  • Attend and complete all mandatory training sessions (as applicable) as designated by management, ensuring you stay up-to-date with the latest procedures and protocols.
  • Demonstrate awareness of and adherence to fire and emergency training and procedures, prioritizing the safety of our customers and staff.

Requirements:

  • Competent in basic Maths and English, with strong communication skills.

Desirable Qualities:

  • Customer Focused: Dedicated to delivering excellence in customer sentiment, exceeding expectations at every turn.
  • Contributing to the team: Focused on creating a collaborative workplace where everyone works together towards a common goal.
  • Communication: Displays effective communication with all team members, ensuring seamless collaboration and information sharing.
  • Decision Making: Ability to make informed decisions, using sound judgment and discretion.
  • Work Standards: All tasks are completed to the highest standards, meeting deadlines and delivering quality results.
  • Personal Presentation: Maintains personal presentation and grooming, representing the organization professionally at all times.
  • Safety Awareness: A commitment to following policies and procedures, actively participating in company health and safety initiatives.

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